Privacy Policy

1. Data Controller

The data controller responsible for your personal data processed in connection with the 8gl platform is 8gl Casino ("8gl," "we," "us," "our"), operating under PAGCOR authorization. As data controller, 8gl determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out in accordance with the Philippine Data Privacy Act of 2012 (RA 10173) and its implementing rules and regulations.

8gl has appointed a Data Protection Officer (DPO) who can be contacted regarding any matter relating to this Privacy Policy or your personal data rights. Contact details are provided in Section 12 of this Policy.

2. Personal Data We Collect

2.1 Registration Data. When you create an 8gl account, we collect your full name, date of birth, nationality, residential address, email address, mobile number, and a username of your choosing. This data is required to create and maintain your account and to verify your eligibility to use the platform.

2.2 Identity Verification Data. As required by PAGCOR licensing conditions and anti-money laundering regulations, 8gl may request government-issued identification documents (such as a Philippine National ID, passport, driver's license, or SSS/GSIS ID), proof of address, and in certain circumstances, source of funds documentation. This data is processed as part of our KYC (Know Your Customer) obligations.

2.3 Financial Data. We collect payment method details necessary to process deposits and withdrawals. For e-wallet methods such as GCash and Maya, this includes your registered mobile number. For bank transfers, this includes account holder name and account number. For USDT TRC20 transactions, wallet addresses are recorded. We do not store full credit or debit card numbers.

2.4 Transaction and Gaming Data. We collect records of all deposits, withdrawals, game sessions, bet amounts, game results, and bonus activity associated with your account. This data is required for account management, dispute resolution, and regulatory reporting.

2.5 Technical Data. We automatically collect technical information when you access the 8gl platform, including IP address, device type and model, operating system, browser type and version, session duration, pages visited, and referring URLs. This data is used for platform security, fraud detection, and service improvement.

2.6 Communications Data. Records of communications between you and 8gl's customer support team, including live chat transcripts, email correspondence, and support ticket content, are retained for quality assurance and dispute resolution purposes.

3. How We Use Your Personal Data

8gl processes your personal data for the following purposes:

• Account Management: Creating, maintaining, and administering your 8gl player account;
• Identity Verification: Verifying your identity and eligibility to use the platform, including age verification (21+) as required by PAGCOR;
• Payment Processing: Processing deposits and withdrawals through your chosen payment method;
• Regulatory Compliance: Meeting 8gl's obligations under PAGCOR licensing conditions, anti-money laundering laws, and other applicable Philippine regulations;
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, account abuse, and security incidents;
• Customer Support: Responding to your queries, resolving disputes, and providing assistance;
• Responsible Gaming: Monitoring for signs of problem gambling behaviour, administering self-exclusion requests, and applying deposit or loss limits you have set;
• Service Improvement: Analyzing platform usage patterns to improve the 8gl user experience and develop new features;
• Marketing Communications: Sending you promotional offers, newsletters, and relevant platform updates, where you have consented to receive such communications.

4. Legal Basis for Processing

8gl processes your personal data on the following legal bases under the Philippine Data Privacy Act:

• Contractual Necessity: Processing required to fulfill our contractual obligations to you under the 8gl Terms & Conditions;
• Legal Obligation: Processing required to comply with applicable Philippine laws including PAGCOR regulations, anti-money laundering laws (AMLA), and tax reporting obligations;
• Legitimate Interest: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such processing does not override your fundamental rights;
• Consent: Processing for direct marketing communications and optional analytics, where you have provided explicit consent. You may withdraw this consent at any time.

5. Data Sharing and Disclosure

8gl does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary:

• Payment Service Providers: GCash, Maya, BPI, BDO, and other payment processors require transaction data to process your deposits and withdrawals;
• Identity Verification Services: Third-party KYC service providers used to verify identity documents in compliance with PAGCOR and AMLA requirements;
• Game Software Providers: Game providers such as Evolution Gaming and Pragmatic Play receive session data necessary to operate their games on the 8gl platform;
• Regulatory Bodies: PAGCOR and other Philippine government authorities, where disclosure is required by law, regulation, or official request;
• Technology Service Providers: Cloud hosting, cybersecurity, and analytics service providers who process data on 8gl's behalf under data processing agreements;
• Legal and Compliance Advisors: Where required for the purpose of obtaining legal advice or defending legal claims.

All third parties with whom 8gl shares personal data are required to handle such data in accordance with applicable privacy law and 8gl's data protection standards.

6. Cookies and Tracking Technologies

8gl uses cookies and similar tracking technologies on the 8gl.club website. Cookies are small data files stored on your device that help us provide a better platform experience.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function, including session authentication and security cookies. These cannot be disabled;
• Performance Cookies: Collect anonymized data about how the platform is used to help us identify areas for improvement;
• Functional Cookies: Remember your preferences such as language, display settings, and recently visited game categories;
• Analytics Cookies: Used with analytics tools to understand aggregate usage patterns. These are used only with your consent.

You may control non-essential cookie settings through your browser preferences. Disabling certain cookies may affect platform functionality.

7. Data Retention

8gl retains your personal data for as long as your account remains active and for a minimum period of five (5) years following account closure, as required by PAGCOR licensing conditions and applicable Philippine anti-money laundering regulations. Specific retention periods by data category are as follows:

• Account registration and identity verification data: 5 years post-account closure;
• Transaction records (deposits, withdrawals, game history): 5 years from date of transaction;
• Customer support communications: 3 years from date of communication;
• Marketing consent records: Until consent is withdrawn plus 1 year;
• Security and fraud investigation records: Up to 7 years where legal proceedings are anticipated or ongoing.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with 8gl's data disposal procedures.

8. Security Measures

8gl implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and 8gl's servers;
• AES-256 encryption for personal data stored in 8gl's databases;
• Role-based access controls limiting access to personal data to authorized personnel only;
• Regular security audits and penetration testing of the platform;
• Multi-factor authentication for internal systems containing personal data;
• Incident response procedures for managing personal data breaches in accordance with NPC notification requirements.

Despite these measures, no data transmission over the internet is completely secure. You transmit data to 8gl at your own risk, and you are responsible for maintaining the security of your account credentials.

9. Children's Privacy

The 8gl platform is strictly intended for individuals who are 21 years of age or older. 8gl does not knowingly collect personal data from individuals under 21 years of age. If 8gl becomes aware that personal data has been collected from an individual under the minimum age, that account will be immediately closed and all associated data deleted, except where retention is required by applicable law. If you believe that an underage individual has registered an account with 8gl, please contact us immediately at the address in Section 12.

10. International Data Transfers

Some of 8gl's service providers — including cloud infrastructure providers, game software partners, and analytics tools — may process personal data on servers located outside the Philippines. Where such transfers occur, 8gl ensures that adequate safeguards are in place, including contractual data protection clauses consistent with the requirements of the Philippine Data Privacy Act. Personal data will not be transferred to jurisdictions that do not provide adequate data protection standards without appropriate safeguards in place.

11. Changes to This Privacy Policy

8gl reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email to the address registered on their 8gl account and by a notice on the platform for a period of at least 30 days following the change. The "Last updated" date at the top of this policy will reflect the date of the most recent revision. Continued use of the 8gl platform following notification of a policy change constitutes acceptance of the revised policy.

12. Contact the Data Protection Officer

To exercise any of your data subject rights, to withdraw consent, to ask questions about this Privacy Policy, or to raise a data protection concern, please contact 8gl's Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have not been properly observed by 8gl.